pk35 Privacy Policy

1. Information We Collect

pk35 collects the following categories of personal information:

1.1 Registration Data. When you create a pk35 account, we collect your full name, email address, date of birth, mobile number (including JazzCash or Easypaisa account numbers where provided), and any username you choose. This data is required to establish and maintain your account.

1.2 Identity Verification (KYC) Data. In compliance with anti-money-laundering (AML) obligations, pk35 may request copies of government-issued identity documents such as a CNIC (Computerised National Identity Card), passport, or other valid identification. This applies to all users prior to processing withdrawals.

1.3 Financial Data. We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as JazzCash or Easypaisa mobile numbers, partial card numbers, or wallet addresses), and transaction timestamps. We do not store full card numbers or CVV codes on our servers.

1.4 Gaming Activity Data. We record your betting history, game play activity, session durations, wager amounts, winnings, and interactions with the Platform's features including the sportsbook, live casino, and slot games.

1.5 Technical Data. We automatically collect certain technical information when you access the pk35 Platform, including your IP address, browser type and version, device type and operating system, referring URL, and session identifiers.

1.6 Communications Data. If you contact pk35 support via live chat or email, we retain records of those communications for service quality assurance and regulatory purposes.

2. How We Use Your Information

pk35 uses collected personal data for the following purposes:

• Account management: To create, maintain, verify, and manage your pk35 account.
• Service delivery: To process deposits and withdrawals, settle bets, provide access to games, and deliver the full range of Platform features.
• Identity verification & AML compliance: To verify your identity, satisfy KYC obligations, and comply with applicable anti-money-laundering laws and regulations.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other prohibited activities.
• Responsible gaming: To monitor gaming behaviour, apply responsible gaming tools (deposit limits, self-exclusion), and identify at-risk patterns that may require intervention.
• Customer support: To respond to your queries, complaints, and support requests promptly and effectively.
• Platform improvement: To analyse aggregate usage patterns and improve the functionality, design, and content of the pk35 Platform.
• Marketing communications: Where you have opted in, to send you relevant promotional offers, bonus notifications, and platform updates. You may withdraw your consent at any time via your account settings.
• Legal compliance: To comply with applicable laws, regulations, court orders, or lawful requests from regulatory or law enforcement authorities.

3. Legal Basis for Processing

pk35 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have registered for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable AML regulations, KYC requirements, and other legal obligations.
• Legitimate interests: Processing undertaken in pk35's legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given consent, such as for direct marketing communications. Consent can be withdrawn at any time.

4. Sharing Your Information

4.1 pk35 does not sell your personal data to third parties. We share your information only in the following limited circumstances:

• Game providers & software partners: Third-party game studios (such as Evolution Gaming, Pragmatic Play, PG Soft, JILI Games, and others) may receive limited technical data necessary to deliver their games within the pk35 Platform. These providers are contractually bound to use such data solely for service delivery purposes.
• Payment processors: Your financial transaction data is shared with relevant payment service providers (including JazzCash, Easypaisa, card processors, and cryptocurrency payment gateways) strictly to process your transactions.
• KYC & identity verification providers: Where pk35 uses third-party identity verification services, your KYC documents may be shared with those providers solely for verification purposes.
• Regulatory & law enforcement authorities: pk35 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order.
• AML & fraud prevention: In cases of suspected money laundering, fraud, or other serious financial crime, pk35 may share information with relevant financial intelligence authorities.

4.2 All third parties with whom pk35 shares personal data are required to implement appropriate data protection and security measures.

5. Cookies & Tracking Technologies

5.1 pk35 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit the Platform.

5.2 We use the following types of cookies:

• Essential cookies: Required for the Platform to function, including maintaining your login session and remembering your account preferences.
• Analytics cookies: Used to understand how players use the Platform, which pages are visited most frequently, and where technical improvements are needed. Analytics data is processed in aggregate and de-identified form.
• Functional cookies: Used to remember your preferences such as language settings and display options.

5.3 You can control or delete cookies via your browser settings. Disabling essential cookies may prevent certain Platform features from functioning correctly.

6. Data Retention

6.1 pk35 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and AML obligations. In most cases, transaction and identity records are retained for a minimum of five years following account closure.

6.2 Marketing data based on consent is retained until you withdraw your consent or request deletion, whichever occurs first.

6.3 Technical logs and session data are retained for a shorter period unless they form part of a fraud investigation or legal proceeding.

7. Data Security

7.1 pk35 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data transmitted to and from the Platform, hashed password storage, and restricted internal access controls.

7.2 While pk35 takes reasonable steps to protect your data, no online system is completely immune to security risks. Players are encouraged to use strong, unique passwords and to enable two-factor authentication (2FA) from within their pk35 account settings.

7.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk35 will notify affected users and relevant authorities as required by applicable law.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pk35:

• Access: You may request a copy of the personal data pk35 holds about you.
• Rectification: You may request correction of inaccurate or incomplete personal data.
• Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Restriction: You may request that pk35 restrict the processing of your personal data in certain circumstances.
• Portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
• Objection: You may object to processing based on legitimate interests, including direct marketing at any time.
• Withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pk35 support via email at [email protected] or via live chat inside your account dashboard. pk35 will respond to valid requests within a reasonable timeframe.

9. Children's Privacy

9.1 The pk35 Platform is strictly for users aged 18 years and over. pk35 does not knowingly collect personal data from any individual under the age of 18. If we become aware that a minor has provided personal information or accessed the Platform, we will immediately close the account and delete the associated data.

9.2 If you believe that a minor may have registered on pk35, please contact us immediately at [email protected].

10. Changes to This Policy

10.1 pk35 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or a prominent notice on the Platform. The "Last updated" date at the top of this page will always reflect the most recent revision.

10.2 Continued use of the pk35 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data pk35 holds about you, please contact our support team:

• Email: [email protected]
• Live chat: Available 24/7 inside your pk35 account dashboard
• Support hours: 24 hours a day, 7 days a week, in English with Urdu-friendly assistance

pk35 aims to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days of receipt.